FAQ

Where is your office located?

Wherever YOU are!

One of the best things about online video therapy is that we can have our sessions wherever you want – at home, work, your mom’s house, the library, or even in your car!

All I ask is that you find a private and safe place for our work.

I’ll meet with you from my home office in the Bay Area. I’m usually home alone during our sessions.

In the rare event that we must schedule a session when someone else is home, I always keep the office door closed and secured, I turn on a fan outside the door, and I use a headset to ensure your privacy and confidentiality.

What are your hours?

I am available during normal business hours.

Because I want to model the vital importance of work-life balance, I am not accepting new patients for evening or weekend appointments. For people who work the same hours, many have found that a session first thing in the morning or during their lunch hour works out very well.

This balance works best for me. It helps me stay happy and healthy, so I can be fully present with you.

How long are sessions?

Most of my sessions are 50 minutes long, although I do offer 90-minute sessions for those wanting to do trauma work with EMDR.

How much do you charge?

$175 per 50-minute session. 

Payment is due in full at the time of service.

Therapy is an investment, not an expense. 

What will it cost you if things don’t change? How will your relationships, career, and overall mental health be impacted? 

I am probably not the best fit for you if cost is leading your decision. Please check out https://openpathcollective.org for lower cost therapy options.

Do you take insurance?

I work as an out-of-network provider, and I can provide a monthly superbill for you to mail to your insurance company for possible reimbursement. Payment is due in full at the time of service even if you choose to submit a superbill to your insurance company.

Something to consider:

Insurance companies often stand in the way of the therapeutic process by limiting who providers can see, restricting the number of sessions per year, requiring diagnoses, and regulating what we do in the therapy session.

I believe you deserve good therapy, even when your insurance thinks otherwise.

How and when do I pay?

When you complete your intake paperwork through Simplepactice.com, you’ll fill out a credit card authorization form that allows me to charge your card for the session fee every time we meet.

Do you offer a sliding scale?

Unfortunately, I do not have any sliding scale slots available at this time. For affordable counseling near you, please visit https://openpathcollective.org/

How do I set up an initial appointment?

Taking that first step is simple.

Call me: (925) 800-3394

Email me: dr.law@therapysecure.com

Book directly: https://jaleah-law.clientsecure.me

If you don’t find your desired time in my calendar, please call or email to see if we can find a time that works for both of us.

Where can I find the new client forms?

I will send the new client forms directly to you through my client portal.

I’ll send you an email invitation to sign in; simply let me know if you don’t receive it.

What is your cancellation policy?

If you must cancel, please do so at least 24 hours before your scheduled appointment to avoid paying the full session fee ($175 for 50-minute session) for your missed appointment.

What age ranges do you work with?

I work with people aged 18+.

Do you work with women? Men? Couples?

Women? Yes
Men? Yes
Couples? No

Are you LGBTQIA+ friendly?

Absolutely!

What can I expect in the first session?

The first session is a really great time for us to get to know each other. I’ll have a lot of questions for you to help me decide if I have the appropriate education, training, and skills to support you.

It’s also a great time for you to decide if you like me and if you think you can be open with me.

If we both agree that moving forward with therapy is a great idea, we’ll work together to create your unique treatment plan and individual goals. Then, we’ll schedule your next appointment.

If one of us feels like the fit is off, I’ll provide referrals or next steps for you whenever possible.

What modalities do you use?

I use a variety of approaches, including Cognitive Behavioral Therapy (CBT), EMDR, Acceptance and Commitment Therapy (ACT), narrative therapy, solution-focused brief therapy, positive psychology, mindfulness, dialectical behavior therapy, and others.

What is your educational background?

Ph.D., Clinical Psychology from Fielding Graduate University, Santa Barbara, CA
M.A., Clinical Psychology from Fielding Graduate University, Santa Barbara, CA
M.A., Child and Adolescent Psychology from The Chicago School of Professional Psychology

Are you licensed?

Yes, I’m a licensed psychologist in the state of California.

License #: PSY28165

To verify my license or get information about how to file an official complaint, please visit https://www.psychology.ca.gov/

Do you prescribe medication?

No, but I can help you get in touch with a psychiatrist if I feel like medication(s) would be worth exploring further.

Can I cry?

Of course! A lot of people cry during therapy sessions.

You’re coming to talk about difficult and sometimes very painful things, and tears often flow as a consequence.

Your emotions are natural – you have no need to apologize for them.

We’re in this together. I’ll sit with you during the tears, the laughter, the anger, the confusion, and everything in between.

Can I swear?

Yep! I want you to be comfortable in our sessions together and swearing does not bother, offend, or faze me at all.

In our sessions, you can be completely yourself. There may be other situations in which you have to worry about using the “right” language and presenting an “appropriate” version of yourself. Don’t worry about any of that with me.

Can I ask you personal questions?

Sure!

I may choose not to answer your question if I don’t feel comfortable doing so or if I feel like the focus of our conversation has shifted too far away from the purpose… YOU!

We’re doing this work with specific goals in mind, and I want to help you reach those goals, not get in the way. The more time and effort we spend helping you reach your goals, the faster you’ll get there!

However, I don’t expect you to share your deepest and most personal thoughts, emotions, and experiences without knowing anything about me!

For some people, a reciprocal relationship is very important while others don’t care very much. Either way, I respect that!

Let’s just keep in mind that you’re paying me for my time to help and guide and listen to you, not talk about myself!